More than 17,000 HT electricity consumers have benefitted by the HT Mithra mobile app. However, there was a lack of awareness among consumers on how to use the app, say industrialists.
B. Murali Krishna, industrialist and president, Peenya Industries Association, said, “The HT Mithra mobile application is really good and it is user friendly. It has benefitted many industrialists in raising complaints and getting them addressed on time. The entire app has been developed keeping consumers grievances in focus. However, there is less awareness about the app among users on how to use it.”
“We have asked the Bescom officials to hold meetings with industrialists in its jurisdiction just to create awareness about the app so that more people can download and use it. Soon, a meeting will be held regarding the same at a subdivision office in Peenya,” he added.
The app was launched in April 2026. The app is designed for the HT consumers including industries, large commercial complexes, hotels and more to raise complaints related to power supply, billing, safety issues and get them addressed on time.
N. Shivashankara, Managing Director, Bescom, said, “The HT consumers comprise only 0.15% of the total consumer population. But their contribution to revenue is 30% of the total revenue generation of the Bescom. From April 2025 to March 2026, the total revenue generated by the HT consumers is ₹10,696.59 crore. We decided to launch the mobile app and a portal to facilitate seamless registration of complaints and get them addressed without much delay through the respective division officials.”
Highlighting the difference between registering a complaint on the Bescom helpine 1912 and registering on the HTMithra app, Mr. Shivashankara said, “Whenever consumers register on 1912, it will take time for the call centre executive to find out the officials and direct the complaint to them. Major time is being lost in this. But on the app, we have mapped respective division officials. When a consumer registers the complaint with all the details, the complaint notification goes to the mobile number of officials.”
He added, “There is a countdown time fixed for the officials to attend and solve the issue which is six hours as fixed by the Karnataka Electricity Regulatory Commission (KERC). The app also indicates this count down time to consumers as well as the Bescom division officials. They must attend it immediately or else, the issue will be escalated to senior engineers and finally to the Managing Director.”
So far, the Bescom has been able to solve more than 200 complaints registered by the HT consumers. After the issue is solved, consumer gets a notification and they must give a feedback and mark ‘closed’ option available on the app.
“If the consumers want the complaint to be reopened for not being resolved completely, they can click on ‘reopen’ option. It will be again attended and senior officials will take a note of it,” he said.
Mr. Shivashankara said that after getting a good response from the HT consumers for the app, they are working to develop a similar app for LT (low voltage) consumers, regular residential connections. “We will roll out the LT Mithra app also soon so that LT consumers can register and get the complaints addressed,” he said.
Some extra features on HT Mithra
Consumers can check the status of the complaints
Soft copy of electricity bill is available
Consumers can know their jurisdictional engineers once registration is complete
Consumers can change their registered mobile number when necessary
Published - July 13, 2026 11:55 pm IST