An awareness programme on the Reserve Bank of India’s (RBI) Integrated Ombudsman Scheme, 2021, was organised recently in Chamarajanagar by the Office of the RBI Ombudsman for the benefit of bank customers.

Participating in the programme held in Chamarajanagar’s J. H. Patel auditorium on July 10, Bank Manager, office of RBI Banking Ombudsman Mangalam Venkataraman explained the grievance redressal mechanisms of banks, customer rights and the procedures for resolving the complaints submitted to banks within the stipulated time.

She explained the grievance redressal mechanism available under the RBI Integrated Ombudsman Scheme, 2021, and the procedure for lodging complaints through various channels, including the RBI’s Complaint Management System (CMS) portal. 

She also sought to create awareness about the precautions customers should take to protect themselves from digital banking fraud, which has been on the rise in recent times.

During the question-and-answer session that followed, RBI officials responded to various queries raised by customers.

Assistant General Manager B.V. Udayakumar, District Lead Bank Manager M.N. Surekha, RBI officials and SBI staff were present at the programme.

As part of the programme, information leaflets and booklets on the RBI Integrated Ombudsman Scheme were distributed among customers. More than 200 customers participated in the programme.

Published - July 14, 2026 07:00 pm IST